Support Offerings
Finding qualified people is time-consuming, expensive and stressful. That’s why you need an experienced technology staffing provider to help your organization while you enjoy the freedom of not having to recruit. Wrangu’s support offerings give you access to experienced ServiceNow administrators, consultants, developers and testers dedicated to supporting ServiceNow, so your team can focus on its core responsibilities.
Active Monitoring
We will actively monitor your ServiceNow instance and identify weaknesses and opportunities for growth
Remote Administration Service
Assistance with resolving production issues, configuring functionality, system administration tasks and ServiceNow platform and plugins upgrade
Expert Services
Gain access to a range of highly experienced specialists that will help you utilize the full value of your ServiceNow instance
Support Packages
| Offering | Active Monitoring |
Remote Administration |
Expert Services |
| Initial kick-off meeting followed by weekly reporting and monthly status meeting | ✓ | ✓ | ✓ |
| Execution of ServiceNow instance hygiene best practices, daily, weekly, monthly against production instance. | ✓ | ✕ | ✕ |
| Platform Security Event monitoring | ✓ | ✕ | ✕ |
| Identification of possible performance issues, long or endless running jobs, stuck jobs, review of core logs and reporting on any critical issues via execution of ServiceNow instance hygiene best practices | ✓ | ✕ | ✕ |
| Report detailing product instance status and highlighting top relevant issues found for remediation provided to customer weekly and monthly. | ✓ | ✕ | ✕ |
| Respond to production technical support demands when your team is busy | ✕ | ✓ | ✕ |
| Platform and plugin upgrade support | ✕ | ✓ | ✕ |
| Typical system administration tasks required to support business as usual operations of production environment (data loads, deployment support, user administration, report generation) | ✕ | ✓ | ✕ |
| Resolution of production issues. Break-fix support for production issues related to IRM, SecOps and Privacy Hub | ✕ | ✓ | ✓ |
| Configuring production functionality or features, for example new notifications, reports or minor form changes that do not require customization or scripting. | ✕ | ✓ | ✓ |
| Solution Design & Business Analysis for extensions to already deployed applications or new integrations for existing applications. | ✕ | ✕ | ✓ |
| Customizing and enhancing operational features (includes development, custom scriptina, additional custom workflows to extend functionality already in production) | ✕ | ✕ | ✓ |
| Test management, Wrangu expertise for all stages of the testing cycles from unit test to user acceptance testing support | ✕ | ✕ | ✓ |
Benefits of Active Monitoring
- Ensure instance hygiene is maintained according to ServiceNow’s best practices
- Avoid product issues by proactively monitoring and taking action ahead of the curve
- Allows your own skilled ServiceNow experts to spend their time on activities that add value
- Regular reporting on ServiceNow instance health (weekly, monthly)
- Reduce the overhead cost by automating reoccurring tasks
- Predictable monthly billing
Benefits of Remote Administration Services
- Gain access to certified system administrators who can help close gaps in knowledge and capacity
- Gain efficiency and the ability to adapt at a quicker pace
- Assistance with resolving production issues, configuring functionality, system administration tasks and ServiceNow platform and plugins upgrade
- Obtain business outcomes that extend platform capabilities
- Reduce manual tasks by increasing automation
- Predictable monthly billing
- Starting at 8 hours per week
Benefits of Expert Services
- Gain access to highly skilled ServiceNow specialists
- Premium service that covers the full lifecycle of activities design, build, test and run
- Get the most out of your investment in ServiceNow
- We will help and guide your ServiceNow experts
- Predictable monthly billing
- Starting at 16 hours per month
