About the Company
Vodafone business is a division of Vodafone Group, a multinational telecommunications company. Vodafone business provides networking and communication services to businesses globally with over 10,000 employees.
The Challenge
The client’s main challenge was in finding value in a significant investment they had made. They had invested in ServiceNow IRM and SecOps and were unable to experience its’ full potential which meant that they weren’t getting full value out of the solution.
The client struggled with managing hundreds of end user clients, without full risk management capability, both for them as a business, but also for their clients to demonstrate effective risk management in their operations.
Previously, the client’s initial implementation wasn’t living up to their expectations. They had heard that Wrangu are premier ServiceNow Specialist partners with extensive knowledge and experience with implementing these solutions.
The client’s goal was to move up the risk maturity scale, to achieve this they needed to automate and bring efficiency in their practices.
Our Approach
We delivered an initial high level consultancy service for the client across the ServiceNow Integrated Risk Management module and ServiceNow SecurityOperations module. The goal was to define a path to success.
In order to ensure success at each stage, the delivery was broken down into two workstreams, one for Security Operations and one for Integrated Risk Management. In the Risk Management workstream, we helped them evaluate the current performance of their solution against their business needs. This resulted in a gap analysis and a plan to take them to their desired outcome. This was then followed with detailed plans for the solution that could be built under Wrangu oversight. This was then followed up by further phases taking them on the steps required to raise their risk maturity level.
In the Security Operations workstream, a very similar approach was taken, with an initial gap analysis leading to detailed plans and Wrangu oversight of the delivery. This led to further phased delivery some of which were also coded by the Wrangu team but all under the oversight of the Wrangu architects.
A long term strategic roadmap was then built taking them on the journey to their required security level.
The Result
The client has been successful in realising some real value from their investment and are accelerating its adoption across their business.
“As part of the Vodafone Business Security Group strategy we have deployed the ServiceNow Security tools Including IRM and Vulnerability Response into the organisation. This has allowed us to increase visibility and drive efficiencies across our internal and client environments and aligning with our digital strategy. Implementing the solution in a complex organisation and environment has been extremely challenging.
Wrangu have supported us every step of the way in our journey, providing technical subject matter expertise in designing and building a set of Risk tools that meet our operational requirements, working closely with our delivery, security and development teams. In addition, they have guided us on our tooling strategy and roadmap, and through our close relationship they have felt more like a key partner with Vodafone’s best interests at heart. Without their knowledge and guidance our internal projects would not have been the success they have been.”
